City Cars London Limited does not accept any responsibility in any way for missed flights or train for whatever reason i.e accidents, breakdowns, severe weather conditions or any other circumstances which is beyond our control.

Waiting Time

City Cars London Limited does not charge for the first hour’s waiting time after the plane has landed and after that waiting time will be £20 per hour. Waiting Time for all other journeys will be £20 per hour after the scheduled
pick up time.


City Cars London Limited will accept any cancellation as long as 24 hours notice is provided. No refund is made if the customer does not show up for journeys.

Parking tickets & Toll

Any parking ticket and toll will be charged to the customer and the price will be separate from journey.

Right to Refusal

City Cars London Limited has a zero tolerance policy against our drivers and staff. We have the right to refuse service if a customer is abusive or threatening in any way.